FAQ
Shiny SunShine Packaging – Frequently Asked Questions
If you have any questions that are not answered below, please feel free to contact us.
Quotation & Order Process
Q: How fast can I get a quotation?
A: We typically send you a quotation within a few working days once we receive all the necessary details and product specifications.
Q: Can you offer OEM and ODM services?
A: Yes, we can manufacture products based on your unique design and detailed requirements.
Q: Can we have our logo on our goods?
A: Absolutely. We offer customized logo placement to help build your brand, provided your order meets the minimum quantity requirement for the product type.
Design & Sample Process
Q: What assistance do you provide with product design, logos, artwork, and other details?
A: Our in-house design team is available to help with your needs. Any applicable fees will be discussed before we begin the project.
Q: Can I receive a sample before mass production?
A: Certainly. We can create pre-production samples. Please note that any costs for molds or custom design elements must be covered before sample production. Mass production will start once you confirm the sample.
Q: How long does it take to receive a sample?
A:
- For in-stock products, we can ship samples shortly after receiving payment for the sample fee and shipment.
- For OEM samples, production times may vary depending on the product specifications.
Q: Are sample charges refundable?
A: Refundability depends on the product and will be discussed in detail prior to sending the sample.
Quality, Delivery & Payment
Q: How do you ensure product quality?
A:
- We visit and inspect manufacturer locations and perform quality checks on the goods before shipping.
- Quality guarantees vary based on product type, material, and quantity, and are set on a per-product basis through agreements with our manufacturers.
Q: What is the typical delivery time?
A: Delivery time depends on the type of goods (in-stock vs. custom design), the shipping method (air or sea), and production time. All products are shipped after final payment is received.
Q: What payment terms do you accept?
A: We primarily accept bank transfers.
Customer Support & Language
Q: What type of customer service do you provide?
A: We offer a 24-hour customer service line along with comprehensive after-sales support.
Q: In which languages can we be served?
A: We are fluent in French, English, and Chinese.