FAQ
Shiny SunShine most popular asked question and their answers.
If you have any question not answered here please contact us.
Q: How fast can I get a quotation?
A: Usually the quotation will be sent to you within a few working days upon you give us all details and specification of the product need it.
Q: Can you offer us OEM and ODM?
A: Yes, we can make your unique design based on your detailed requirement.
Q: Can we have our LOGO on our goods?
A: Yes, we can offer customized LOGO to build your brand if your quantity meets minimum order for the type of products.
Q: What can you do to help us design are products, logo, art work, design and other details…
A: We use our designers to help you in your need, fee maybe charge depending on your needs. To be discussed before start of the project.
Q: Can I have a sample before mass production?
A: Of course, we can make the pre-production samples for you, if there is cost for molds and other of your design they should also be paid before making of samples. The mass production can be started after we get your confirmation on this sample.
Q: How long to get the samples?
A: If in stock, we can send out any time after receiving payment of fees for samples and shipment. Or the sample needs to be OEM, it would take time of production regarding different products.
Q: Is sample charges can be refundable?
A: Depends on products, to be discussed in detail before sending the sample to you.
Q: How about the quality guarantee?
A: We visit and inspect manufacturer location, and we will inspect the goods before shipping out. All other guarantees on products will depend on type, material, and quantity. To be set on per products bases agreement with manufacturers and you.
Q: How about the delivery time?
A: Depends on types of goods and shipment use, plane or boat. And if in stock products or special design and production time. Products are all ship after final payment.
Q: What kind of payment terms is acceptable for your side?
A: Depending on manufacturers this can change but usually these can be T/T, PayPal, Weston Union.
Q: What type of service do you give?
A: 24 hours service + After-Sales service.
Q: In what language can we be served in?
A: We are fluent in French, English and Chinese.